Authors
Rishabh Mehrotra,
Ahmed Hassan Awadallah,
Emine Yilmaz,
Publication date
2018
Publisher
Total citations
Description
While users interact with online services(e.g. search engines, recommender systems, conversational agents), they leave behind fine grained traces of interaction patterns. The ability to understand user behavior, record and interpret user interaction signals, gauge user satisfaction and incorporate user feedback gives online systems a vast treasure trove of insights for improvement and experimentation. More generally, the ability to learn from user interactions promises pathways for solving a number of problems and improving user engagement and satisfaction. Understanding and learning from user interactions involves a number of different aspects - from understanding user intent and tasks, to developing user models and personalization services. A user's understanding of their need and the overall task develop as they interact with the system. Supporting the various stages of the task involves many aspects of the …