Similarity-based multi-domain dialogue state tracking with copy mechanisms for task-based virtual personal assistants

Task-based Virtual Personal Assistants (VPAs) rely on multi-domain Dialogue State Tracking (DST) models to monitor goals throughout a conversation. Previously proposed models show promising results on established benchmarks, but they have difficulty adapting to unseen domains due to domain-specific parameters in their model architectures. We propose a new Similarity-based Multi-domain Dialogue State Tracking model (SM-DST) that uses retrieval-inspired and fine-grained contextual token-level similarity approaches to efficiently and effectively track dialogue state. The key difference with state-of-the-art DST models is that SM-DST has a single model with shared parameters across domains and slots. Because we base SM-DST on similarity it allows the transfer of tracking information between semantically related domains as well as to unseen domains without retraining. Furthermore, we leverage copy …